This month rubybox has dropped the ball in a big way. Go over to their Facebook page and there are only accounts of clients not receiving their boxes and no effort whatsoever on rubybox side to address this issue.
I invest in all three boxes for the purpose of this blog,
This was my experiance.
My payment went through on the 11th do December, for my surprise box and my beautique box, my surprise box arrived but my beautique box did not. By rights according to their site it should have arrived by the 16th, or at the latest the 18th of December. As you can guess it did not. After numerous emails, calls and complaints they asked for my holiday delivery address which I gave them, and promised the box would be there by the 22nd of December, that's 11 days after they recieved my money! Today is the 24th and there is no sign of my box arriving at all. No reply to facebook or twitter enquiries, not email and trying to get hold of someone on the rubybox call line is an effort I futility! !
On the whole a very unsatisfactory dealing with Rubybox esp considaring that it is christmas tine and I personally expected them to have the best box ever.
There is good news though. From next year we don't have to put up with this sort of don't-give-a-damn attitude as a new company is launching a surprise box on a subscription basis that will finally give Rubybox the competition it needs to give us decent service.
Enter The Test Box!!!!
Their promise is promptly delivered boxes based on client satisfaction, and client oriented service. Their boxes will hold mainly travel sizes so we get enough product to actually test and decide whether or not we like it. Unlike the Secret Box, which is mainly hair orientated, The Test Box will be hair and beauty orientated.
The box will be launched in March 2015, but they did have a selection of festive boxes available for those who just couldn't wait.
If you want to sign up to be notified of when the box goes live, go to
www.thetestbox.co.za
Ciao, Phoenix
DISCLAIMER
This post is based on my personal experiance with the company as a paying client.
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